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Slack

Ask your Digital Twin — or a colleague's — directly in Slack, without switching apps.

What This Does​

The Digital Twin Slack app lets you query twins from the channels and DMs where you already work. Mention a colleague who has a Digital Twin, @mention the Digital Twin bot, or message it directly — and get grounded answers with citations in-thread.

This page covers using personal twins in Slack. To publish an Expert Twin to a channel as a team assistant, see Creating a Slackbot.

Before You Start​

  • Slack must be connected for your organization — your admin configures the workspace-level Slack integration. If Slack isn't set up, ask your admin to connect it under Admin Console → Data Sources → Slack.
  • You need a Digital Twin account provisioned in the same organization as your Slack workspace.
  • The Digital Twin Slack app must be installed in your workspace (see below).

Install the Digital Twin Slack App​

  1. In Digital Twin, go to Twin Settings → Apps and find Slack (or Slack Auto Responder under Use Twin in External Apps on the Use Digital Twin Anywhere page).
  2. Click Connect (or toggle Auto-respond on the Slack app card) to start the Slack install flow.
  3. Approve the install in Slack for your workspace.
  4. Once installed, the Digital Twin bot is available for @mentions and DMs.
Workspace install

Installing the app is a one-time step per Slack workspace. After it's installed, individual users can query twins without reinstalling.

How to Use Your Twin in Slack​

@mention a colleague's twin​

In any channel or thread where the Digital Twin app is present, @mention a colleague who has a Digital Twin and ask your question:

@alice What was the decision on the API versioning approach?

The bot routes the question to Alice's twin and replies in the thread. Access rules still apply — you can only query twins you have permission to use.

@mention the Digital Twin bot​

@mention @DigitalTwin with your question. The bot queries the most relevant twin for the context — typically your own twin, or a Custom/Expert Twin linked to the channel.

@DigitalTwin What are my open action items from this week?

While the twin is thinking, the app adds an 👀 reaction to your message.

Send a direct message​

Open a DM with the Digital Twin app and ask your question directly. In DMs you can @mention colleagues to query their twins, or ask about your own work without any @mention.

Expert and Custom Twins in channels​

When an admin or Expert owner links a Custom/Expert Twin to a channel, the bot can also respond proactively to questions that match the Expert's knowledge — without an @mention. See Creating a Slackbot for that setup.

Enable Instant Responses for Your Twin​

To let colleagues @mention your twin and get instant in-thread replies, opt in to the Slack auto-responder:

  1. When someone first @mentions your twin, the bot may offer a button to enable instant responses.
  2. You can also enable this from your twin's configuration in Digital Twin.

Once enabled, teammates who @mention you get answers from your twin directly in Slack. You control whether your twin responds this way.

Admin channel controls

Your admin can enable or restrict auto-responder behavior per channel under Admin Console → Data Sources → Slack → Autoresponder Settings. If auto-responses aren't firing in a channel, check with your admin whether that channel is allowed.

Tips​

  • Ask full questions. Very short messages (under the minimum length) are ignored by the bot.
  • Use threads. Responses are posted in-thread on your original message so channels stay readable.
  • Check access. If you see an authorization error, you may not have permission to query that person's twin.
  • Provisioned accounts only. Your Slack email must match a provisioned Digital Twin user in the same org.

Troubleshooting​

The bot doesn't respond​

  • Confirm the Digital Twin Slack app is installed in your workspace.
  • Make sure you're @mentioning the bot or a colleague with a Digital Twin — casual channel messages without a mention are only answered when a linked Expert Twin's auto-responder is active.
  • Check that your question is long enough and looks like a real question.
  • Verify your Slack account is provisioned in Digital Twin (same email domain/org).

I can't install the Slack app​

Ask your admin to confirm the Slack data source is configured and that the external Slack app feature is enabled for your organization.

Auto-responder isn't working in a channel​

  • Confirm an Expert Twin is linked and published to that channel (for proactive responses).
  • Ask your admin whether auto-responder is enabled for that channel.
  • Try an explicit @mention of @DigitalTwin first to confirm the app is working.