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Privacy Rules

Set hard boundaries on what your Twin can and can't surface — across every chat, every Expert, every persona.

What Are Privacy Rules?​

Privacy Rules are restrictions you place on your Twin to make sure certain topics, sources, or content never get surfaced in answers — regardless of who's asking or how the question is phrased.

Where Personas control how much of your knowledge is shared, Privacy Rules control what's off-limits entirely.

Rule Layers​

Privacy Rules stack in three layers, and the strictest rule always wins:

  • Platform defaults — sensible defaults applied to every Twin (e.g., sensitive personal information is never surfaced).
  • Org-level rules — rules your organization sets centrally for everyone.
  • Your rules — your own additions on top, fully under your control.

If any layer says "don't surface this," it won't be surfaced.

What You Can Block​

  • Specific topics or keywords — anything tagged with the topic gets filtered out of answers.
  • Specific sources — exclude a particular doc, channel, or folder from being used as grounding.
  • Specific content patterns — block content matching a pattern you define.

When to Use Privacy Rules​

  • You have a recurring sensitive topic (HR conversations, salary discussions, performance reviews) you want kept out of every answer.
  • You're in a regulated role and have content categories that can't be used as grounding regardless of asker.
  • A specific document or channel contains information that should never leak into your Twin's responses.

Privacy Rules apply across every surface — chats with your Twin, Expert Twins you contribute to, Slack responses, scheduled Agent runs. There's no path around them.

Editing Your Rules​

Open My Twin and navigate to Privacy Rules. Add a rule, edit an existing one, or remove rules you've added. Org-level and platform rules are visible but not editable from your side — your admin manages those.